<nettime> "We don't support that"

[David Mandl <dmandl@panix.com>]

Excellent article in Salon describing the nether world of "customer
service" in the twenty-first century (what I like to call "the No-Service
Economy"), from someone who spent a lot of time working there:

http://www.salon.com/tech/feature/2004/02/23/no_support/

The explicitly stated goal of these people is to GET YOU THE HELL OFF THE
PHONE AS SOON AS POSSIBLE--no more, no less.

If that's not enough for you, there's an interesting discussion of the
article on Slashdot, with some more illuminating first-hand accounts,
here:

http://slashdot.org/articles/04/02/23/163241.shtml

    --Dave.

-- 
Dave Mandl
dmandl@panix.com
davem@wfmu.org
http://www.wfmu.org/~davem




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